Draft for legal review. This text is not yet in effect and will change before launch.
Privacy policy
Last updated: [effective date]
Domivue helps homeowners and renovation professionals in British Columbia plan projects, check permit requirements and work together. This policy explains what personal information we collect, why, who we share it with and the choices you have, under BC PIPA and PIPEDA.
What we collect
- Account details: your name and email address, through our sign-in provider.
- Project information: property addresses, photos, floor plans, documents, budgets, tasks and messages you or your team add.
- Property data we look up from public sources for the address you enter, such as zoning and mapped hazards.
- Usage data: error reports with personal details removed and, only if you opt in, product analytics.
- For professionals: company name, trades, service areas, licence numbers and the documents you upload for verification.
Why we use it
- To run your projects and share them with the team members you invite.
- To work out which permits may apply and send reminders you have chosen to receive.
- To verify professional licences before a profile is shown as verified.
- To keep the service secure and fix problems.
Who can see your project
Only people you invite, and only the parts their role allows. A trade contractor, for example, does not see your budget. Read-only share links show a limited view and can be turned off at any time.
Service providers
We use these providers to run the service. Each processes data only on our instructions.
| Provider | What for | Where |
|---|---|---|
| Clerk | Sign-in and account management | United States |
| MongoDB Atlas | Project database | Canada (Montréal region) |
| Vercel | App hosting and API | Canada (Montréal region) |
| Cloudflare R2 | Photo and document storage | [region to confirm] |
| Google Gemini | Photo analysis, plans, mockups and assistant answers | United States |
| Resend | Email notifications and invitations | United States |
| Sentry | Error reports, with personal data removed before sending | [region to confirm] |
| PostHog | Product analytics, only if you opt in | [region to confirm] |
| Stripe | Payments for professional subscriptions | United States and Canada |
Where your data is stored
Project data is stored in Canada where our providers allow it. Some providers listed above process data in the United States; their transfers are covered by contract.
How long we keep it
- Projects and accounts: until you delete them.
- Notifications: 180 days.
- Map coverage sign-ups: 24 months.
- Photos uploaded during project setup but never saved to a project: 7 days.
- Expired invitations: 30 days after they expire.
Your choices and rights
- Download all of your data from Account settings.
- Delete your account from Account settings. Projects you own are deleted, unless you hand them to a homeowner or manager on the team.
- Turn email notifications and product analytics on or off at any time.
- Ask us to correct your information, or complain to the Office of the Information and Privacy Commissioner for British Columbia.
Contact
Privacy questions: [privacy contact email]. [Business legal name and mailing address].